Fm expressions12/27/2022 ![]() ![]() Must have the ability to convey technical jargon and concerns in a way that customers can understandīi-lingual (fluent in both languages english/spanish) Troubleshoot product-specific issues with the customerĮscalate customer concerns to the product technical support team for next level review when necessary Remote location (will be required to come on-site for training the first 3-4 weeks)Īnswer inbound calls and emails from customers regarding product ordersĪsk probing questions to determine root-cause for any concernsĮxecute the appropriate resolution for the customerĪssist customers with the proper use and application of our products Work hours are eastern daytime (est) hours #FM EXPRESSIONS FULL#Salary $16.50 - $18.00 an hour job type full-timeīenefits pulled from the full job descriptionĤ01(k) 401(k) matching ad&d insurance dental insurance disability insurance employee assistance program show 7 more benefitsįm expressions is looking for a meticulous, dedicated, bi-lingual customer experience specialist to join our customer support team at our gordonsville, va locationThe ideal candidate will have superior customer service skills, outstanding analytical and problem-solving skills, and the ability to explain complex technical concepts in layman’s terms.įm expressions, an affiliate of green applications, provides customizable t-shirts and promotional items for a wide spectrum of customersFrom tote bags to t-shirts, and sweatshirts to drawstring bags, we provide top-notch quality customizable merchandise for any occasionThis established company continues to grow despite challenges brought about by covid-19 and we are looking for driven, ambitious new talent to bring to our team. ![]()
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